Logmein123 technician console

Inspired by the vision of a lightning fast remote support session, we are proud to announce that Zero Download Desktop View is live and available to all Rescue customers in the Web Technician Console. With this significant enhancement to the remote support flow, end users don't have to download and install anything before the technician can view their screen. This will drastically reduce session duration and improve customer satisfaction.Alongside, we released the Guided Agent Flow a couple of weeks back. This major UX improvement will help agents to guide end users joining their sessions (and download the applet, if necessary) and thereby goes hand in hand with Zero Download.To provide even more value in this release, we also introduced E-Mail and SMS sending for WebTC initiated sessions, which is a hard requirement and frequently used feature, the latter especially for mobile sessions.Zero Download Desktop View is primarily suited for supporting external customers where technicians often have to deal with less tech-savvy end users. In those situations, the major pain point is that getting the end user into a remote support session often takes longer than helping them with their actual issue. We have heard this from many customers across the board. Over the course of time, this becomes not only a source of frustration for technicians, it significantly increases Average Handle Time (AHT).However, with this new Session type, end users don't have to download or install anything so that a remote support session can be established. They simply have to click on the link they get from the technician or enter the PIN on logmein123.com and will be connected. As soon as the end user gives their consent, the agent can see their screen and provide support.If the technician decides that Remote Control is needed, they can elevate the session and perfectly guide the end user to download and install the required applet, since they already see what the end user sees.Reduced handle time: Enabling end users to launch a session with one click and technicians to guide them on their way to Remote control significantly reduces time spent on session establishment and user guidance.Platform agnostic: Zero Download sessions work with any standard PC browser. End users only need to install the applet if technicians need Remote Control. In this case, the same requirements for applet-based sessions apply.Note: For mobile sessions, the Rescue app is always required.Delighting users: Less clicks needed, faster session establishment, and with the Guided Agent Flow, the technician always knows at which step of the process the end user currently is.1. Create a session and invite the customer Note: The logo on the end user session page (screenshot above) can be modified in the Admin Center. By default, the Rescue logo is used, but can be replaced in the Customer Applet section in the Technician Group Settings. 2. View customer desktop. Note: If you selected the option to start the session with screen sharing, the end user will be prompted to share their screen right after

The diagnostic features can be accessed by inserting a unique GUID, or activation code to the clipboard. Important: The information applies to TC 7.50 or higher. For steps to debug any behaviour in the current TC v7.12.XXXX, contact the GoTo Support. How can Diagnostic Features be activated? When the technician activates them The technician inserts a special, activation string into the clipboard before starting the Technician Console (TC). The technician starts the Technician Console. The TC checks the clipboard for any activation strings. The TC enables the requested features based on the activation string, and clears the clipboard. Activation strings Force Login prompt The Technician may force the Technician Console to skip auto-login with stored credentials, and prompt with a Login dialog after start-up. The activation string is: {49d3934c-bf62-4b8d-8478-f0bb74c46705} Detailed Debug Log To debug unexpected behaviour in the Rescue Technician Console 7.50 and above ,it is now possible to switch on detailed debug logging in the TC for a single TC session, while the TC process is running. The activation string is: {7a8bd9c4-3a00-42ec-a34f-95e89c3175ee} Communication test The communication test: detects the current system proxy settings, communicates with the Rescue website, and captures detailed logs, using Windows WinInet API, communicates with the possible websites of regions, and corporate ones, to check which ones are allowlisted, communicates with a gateway, using LMIRuntime communication routines, detects proxy for screen recording upload site if any, detects proxy for session data post target site if any. The activation string is: {b6e9ba43-586a-4a21-bfa8-5d1be0f813f0} Communication test can be activated two ways: Hitting Ctrl+K in the login dialog, if the TC cannot communicate to any hosts and thus is unable to let the technician log in. Selecting the menu item. Note: We do not recommend starting a communication test in an active session with a customer, because the test temporarily changes the proxy settings, and the target host. After the test Rescue saves the log to the hard drive and it can be copied to the clipboard. Note: The Communication test generates a formatted HTML file. If you save the file using the clipboard content, add .html extension. The file

LogMeIn Rescue Lens allows you to record sessions and take screen captures during your LogMeIn Rescue Lens sessions. Availability Technician Console Icon Default storage location C:\Users\[username]\Documents where [username] is the username of the user logged in. You can set the Screen Recording location to a different folder by going to Options > Screen Recording folder.... Tip: We recommend setting a default location on your local drive For example: C:\Screen_Recordings. File format Session recordings are always saved as .mkv files. To view this file type use VLC player or download the mkv codec for windows. Screen Capture Availability Technician Console Icon Tip: We recommend using the Freeze camera stream option before taking a Screen Capture for optimal results: Default storage location Default storage Location: In the LogMeIn Rescue Technician Console, you are prompted for a location to save the capture, whenever you take a Screen Capture. Tip: We recommend setting a default location on your local drive, for example: C:\Screen_Captures. File format The default file type is .jpg. Article last updated: 11 July, 2023 You are viewing the latest version of this article.

Senha usada para efetuar login no site do LogMeIn Rescue. Tip: LogMeIn Rescue Os técnicos com uma ID Single Sign-On (SSO) também podem iniciar o LogMeIn Rescue Desktop Technician Console usando qualquer método de autenticação SSO compatível. O Efetuar login com SAML (SSO ) só está disponível em ambientes Windows. No Mac Efetue Login primeiro com suas credenciais de logon único no site . Inicialize o aplicativo pelo Launchpad ou em Finder > Aplicativos. Talvez você receba uma solicitação para efetuar login na sua conta do LogMeIn Rescue. Use a mesma combinação de e-mail e senha usada para efetuar login no site do LogMeIn Rescue. Tip: LogMeIn Rescue Os técnicos com um ID Single Sign-On (SSO) também podem iniciar o LogMeIn Rescue Desktop Technician Console usando qualquer método de autenticação SSO compatível. Assim que o cliente efetuar login, selecione “Iniciar console técnico” para abrir o console técnico. Remember: O Console técnico para Mac usará o idioma definido como preferencial do Mac SO X. Como configurar o login com um clique no aplicativo desktop Você pode LogMeIn Rescue para lembrar seu nome de usuário e senha ao efetuar login no aplicativo para desktop. Article last updated: 14 June, 2024

Free Is a wrapper program for chkdsk.exe, a console utility included in Windows4.4 1 / 1DownloadFree Edit program infoInfo updated on:Dec 07, 2024CheckDisk is a wrapper program for chkdsk.exe, a console utility included in Windows. CheckDisk provides a graphical front end for chkdsk.exe, making it easier to work with as well as adding a level of automation which I feel is quite necessary.A tool originally intended for use by a bench technician on a tech bench system, CheckDisk is versatile in its environment and can be used in many end-user situations.- Easy to use GUI for chkdsk-exe- All optional chkdsk parameters available- Scan up to 5 partitions consecutively- Schedule autochk-exe to run on next startup- Scan partitions until they return NO errors, or- Limit the number of rescans on the selected partitions- Use /F only on subsequent scans- Easy to understand chkdsk-exe logging, with save option- Option to save logs automatically- Optional shutdown system when finished.