Symantec virus protection

Author: n | 2025-04-23

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Detection of DLL as Heuristic Virus after Recent Symantec Update Hello,I’m encountering an issue where Symantec Endpoint Protection is detecting one of the DLL files used in my application as a heuristic virus. Let us say the file name is "abc.dll". This detection has started with the update released on 13th September 2024 - Live Update ID: 20240913.061 - of the Symantec Endpoint Protection. Before receiving this update (20240913.061) there was no issue with respect to the same DLL file. I have attached the screenshot of the quarantine logs. Currently we have the Symantec Endpoint Protection v14.3.7393.4000 installed in our systems. The details of the issue are as follows:The DLL file has been in use without issue prior to the update 20240913.061 received on 13th September 2024.The issue is only observed on Windows 10 22H2 systems. It does not occur on Windows 10 21H2 or Windows 11 with same version of Symantec Endpoint Protection.After adding a digital signature to the DLL, the issue is no longer observed on affected systems.Could you provide any insight as to why this detection might be occurring. Is there a way to prevent this from happening in the future?Any assistance or guidance on resolving this would be greatly appreciated.NOTE: I have also observed that a DLL related to Symantec has also been detected as Heuristic Virus. You can find it in the attached screenshot.Regards,Pannag

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For each category for which you want to set actions (viruses and security risks).When you finish configuring this policy, click OK. To change the action that Symantec Endpoint Protection takes when it makes a detection on Linux clientsIn the Virus and Spyware Protection policy, under Linux Settings, select Global Scan Options.Use the checkbox Logs the detection, but does not take any action on the threat.When you finish configuring this policy, click OK. To change the action that Symantec Endpoint Protection takes when it makes a detection on Mac clientsIn the Virus and Spyware Protection policy, under Mac Settings, select Administrator-Defined Scans.Do one of the following actions: For scheduled scans, select the Common Settings tab.For on-demand scans, on the Scans tab, under Administrator On-demand Scan, click Edit.Under Actions, check either of the following options: Automatically repair infected filesQuarantine files that cannot be repairedFor on-demand scans, click OK.When you finish configuring this policy, click OK.. Symantec Security Software; Endpoint Security and Management; Symantec Endpoint Protection; Symantec Endpoint Protection Manager Dialog Help; Virus and Spyware Protection; Download Symantec Security Software; Endpoint Security and Management; Symantec Endpoint Protection; Symantec Endpoint Protection Manager Dialog Help; Virus and Spyware Protection; Download

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--> Fix corrupt definitions on Endpoint Protection clients calendar_todayUpdated On: Products Endpoint Protection Issue/Introduction You have received a warning that Symantec Endpoint Protection clients have missing or corrupt definitions, from one of the following sources:Symantec Endpoint Protection (SEP)Symantec Endpoint Protection Manager (SEPM)SymDiagThese messages would appear in the form of: SymDiag shows the error "Some Symantec Endpoint Protection definition sets are corrupted"SEP clients show the error "Your Virus and Spyware definitions are missing or corrupted. This computer will not be protected against viruses and spyware until new definitions are downloaded."SEPM shows the error "Attention Required" which indicates that definitions are corrupted or that components are disabled.Connections to the LiveUpdate Servers have been tested as per Article ID: 15126 and determined to be normal. Environment Symantec Endpoint Protection 14.x Microsoft Windows Cause There is no single cause for corrupted virus definitions. Possible causes include:Other software interfering with our download and extraction processCaching proxies making changes to our definition update filesPower loss during the definition update processYou may also see this new message if new definitions have been downloaded but cannot be applied. Resolution For Endpoint Protection Manager (SEPM) Definitions: See article ID: 184206 for instructions on manually deleting the content. For Endpoint Protection (SEP) Client Definitions: Reboot the system, then download and apply an Intelligent Updater for your version of Symantec Endpoint Protection. The Intelligent Updater is designed to remove existing definitions and install a fresh set. If the issue persists, follow the manual steps found in article ID: 180682 to Manually clear the definitions in your client. If these steps fail, enable communication module logging and set to "debug" as per article ID: 171445. Once enabled, re-attempt to run LiveUpdate. Or, if managed, wait up to 2 heartbeat cycles. Once complete collect the resulting logs, preferably by collecting a full symdiag.

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(ATP) is now Symantec Endpoint Detection and Response (Symantec EDR).All software downloads and licensing details are now available through MySymantec.Removed Lotus Notes and Internet Email protection in the Virus and Spyware Protection policy. You can still configure legacy client installation packages with these features through Symantec Endpoint Protection Manager.For more information, see:Version 14.2 RU1 (cloud-managed only)For more information, see:Version 14.2 MP1 (refresh)Improvements to Symantec Endpoint Protection Hardening - Application Control and Application IsolationFor more information, see:Version 14.2 MP1 (refresh)Support for compatibility with Symantec Endpoint Protection Hardening - Application ControlREST API enhancements for Symantec Advanced Threat Protection: EndpointSupport for the following operating systems: Windows Server 2019Windows 10 October 2018 Update (version 1809), including support for case-sensitivity macOS 10.14 (Mojave) Red Hat Enterprise Linux Server (RHEL) 7U5 (7.5)Support for Linux inode64 and XFS Support for Windows Server 2016 Hyper-V For more information, see:Support for compatibility with Symantec Endpoint Protection HardeningAdded support for the following operating systems: Windows Server 2019Windows 10 October 2018 Update (version 1809), including support for case-sensitivitymacOS 10.14 (Mojave)Red Hat Enterprise Linux Server (RHEL) 7U5 (7.5)Support for Linux inode64 and XFSSupport for Windows Server 2016 Hyper-VRemoved support for Windows Server 2008 (RTM) for Symantec Endpoint Protection Manager.REST API enhancements for Symantec EDRFor more information, see:By default, groups and devices are managed by the Symantec Endpoint Protection Manager rather than by the cloud portal: After you enroll a domain, the Symantec Endpoint Protection Manager manages groups and devices by default. In version 14.1, the cloud portal was the default. Automatically upgrading clients with Symantec Endpoint Protection Hardening: Symantec Endpoint Protection Hardening was introduced between the 14.0 and the 14.2 releases. As a result, you could not upgrade 14.0.x clients with Symantec Endpoint Protection (SEP) Hardening automatically. In 14.2, you can install Symantec Endpoint Protection Hardening on Windows clients using AutoUpgrade even if the feature was not previously installed. In the client installation package, even if Maintain existing client features when updating is checked, you can still install Hardening. You must also make sure that Application Hardening is selected in the custom feature set (enabled by default), or else Symantec Endpoint Protection Hardening does not install. 14.2 supports Symantec Endpoint Protection Hardening on both 32-bit and 64-bit Windows desktop operating systems. Earlier clients only support 64-bit Windows desktop operating systems. Symantec Endpoint Protection Hardening is not supported on server operating systems. Support for roaming clients: Roaming clients intermittently connect to the management server. In 14.2, when the clients cannot connect to the management server, roaming clients automatically send critical events to the cloud portal. After the client reconnects to the management server, the clients send any new critical events to the management server. Integration with the Symantec Content Analysis System: The Symantec. Symantec Security Software; Endpoint Security and Management; Symantec Endpoint Protection; Symantec Endpoint Protection Manager Dialog Help; Virus and Spyware Protection; Download

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You can configure the action or actions that scans should take when they make a detection. Each scan has its own set of actions, such as Clean, Quarantine, Delete, or Leave alone (log only). On Windows clients and Linux clients, each detection category can be configured with a first action and a second action in case the first action is not possible. As of 14.3 RU1, configuring the actions for detections is deprecated for the Linux client. By default, Symantec Endpoint Protection tries to clean a file that a virus infected. If Symantec Endpoint Protection cannot clean a file, it performs the following actions: Moves the file to the Quarantine on the infected computer and denies any access to the file.Logs the event. By default, Symantec Endpoint Protection moves any files that security risks infect into the Quarantine. If you set the action to log only, by default if users create or save infected files, Symantec Endpoint Protection deletes them. On Windows computers, you can also configure remediation actions for administrator scans, on-demand scans, and Auto-Protect scans of the file system. You can lock actions so that users cannot change the action on the client computers that use this policy. For security risks, use the Delete action with caution. In some cases, deleting security risks causes applications to lose functionality. If you configure the client to delete the files that security risks affect, it cannot restore the files.To back up the files that security risks affect, use the Quarantine action instead. To change the action that Symantec Endpoint Protection takes when it makes a detection on Windows clientsIn the Virus and Spyware Protection policy, under Windows Settings, select the scan (any Auto-Protect scan, administrator scan, or on-demand scan). On the Actions tab, under Detection, select a type of malware or security risk.By default, each subcategory is automatically configured to use the actions that are set for the entire category. On Windows clients, the categories change dynamically over time as Symantec gets new information about risks.To configure actions for a subcategory only, do one of the following actions: Check Override actions configured for Malware, and then set the actions for that subcategory only. There might be a single subcategory under a category, depending on how Symantec currently classifies risks. For example, under Malware, there might be a single subcategory called Viruses.Check Override actions configured for Security Risks, and then set the actions for that subcategory only.Under Actions for, select the first and second actions that the client software takes when it detects that category of virus or security risk. For security risks, use the Delete action with caution. In some cases, deleting security risks causes applications to lose functionality.Repeat these steps

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You can view a list of the changes for all versions of Symantec Endpoint Protection 14.x. This list includes the added operating system support, added browser support, and the new feature changes. The changes for the Windows clients also apply to those managed by the Symantec Endpoint Security (SES) cloud server. The cloud-managed clients (also called Symantec Agents) are the same as the on-premises managed clients.For hybrid management, upgrade to the latest Symantec Endpoint Protection Manager and Symantec Endpoint Protection client version SEP 14.3 MP1 (14.3.1169.0010) or later.You can manage fully in the cloud with client version 14.3 MP1 (14.3.1169.0010) or later. For more information, see:Added the Adaptive Protection policy so that you can entirely manage Adaptive Protection Symantec Endpoint Protection Manager rather than in the cloud only. During installation or upgrade, you are required to create a site-level default client password that client users must type to stop or uninstall the client.Added support for Windows Server 2025Added support for Ubuntu 24.04 LTS (14.3 RU9 MP1; version 14.3.9557.9100)Reduced the number of URLs that you must list in your proxy or perimeter firewall to communicate with the client to just a few URLs.Added an option that allows you to install and manage the Symantec Endpoint Protection browser extension with your tool of choice, such as Chrome Browser Cloud Management or Microsoft InTune.Includes a setting so that you can configure secure communication (TLS) to the Syslog server. You can now configure secure communication (TLS) to the Syslog server. Improved several hybrid management issues.Added Microsoft Edge support for Browser Intrusion Prevention.Included log events for the SEPM domain that is enrolled and connected to the Symantec Endpoint Security cloud server,Deprecated the Web and Cloud Access Protection PAC file redirection method. Notifications to provide the SEPM and cloud console synchronization status.Enhancements for FIPS 140-2 compliance for federal customers and commercial customers.Enhanced smartcard support for federal organizations including improved support for Thales SafeNet IDPrime cards. Custom folders in the Chinese Symantec Endpoint Protection client Risk logs appear with the correct characters, such as C:\Windows\训练 Windows clients no longer run the Microsoft Windows 32-bit operating system, but do run Microsoft Windows 10 2H22. To reduce false positives, the Download Insight slider for malicious activity was previously locked at level 1 on the Windows client for Basic Download Protection. The Symantec Endpoint Protection Manager (SEPM) sends an email alert when a system administrator initiates SEPM enrollment with the Symantec Endpoint Security cloud server. You can find out when a virus and spyware scan was started and finished using the date and time zone on the client computer.The Linux Settings > Global Scan Options page includes an option to log detections that Linux agents take on malware detections. System. Symantec Security Software; Endpoint Security and Management; Symantec Endpoint Protection; Symantec Endpoint Protection Manager Dialog Help; Virus and Spyware Protection; Download

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